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Job Purpose:

To design, deliver, and evaluate sales training programs that enhance the selling skills, product knowledge, and customer engagement abilities of front-line banking staff, ensuring achievement of business targets and superior customer experience.

Key Responsibilities:

1. Training Delivery
- Conduct classroom, virtual, and on-the-job training sessions for Relationship Managers, Branch Sales Officers, and other sales staff.

- Train employees on banking products (CASA, loans, insurance, investments, credit cards, etc.), sales processes, and customer handling skills.

- Facilitate role plays, simulations, and practical exercises to improve real-world selling capabilities.

- Training Content Development

- Design training modules, presentations, and learning materials aligned with sales strategies and regulatory requirements.

- Customize programs based on business needs, product launches, and skill gaps.

- Performance Enhancement

- Work closely with sales managers to identify capability gaps and create tailored training interventions.

- Coach employees individually for improving pitch, cross-sell/upsell techniques, and objection handling.





- Assessment & Feedback

- Evaluate participants through tests, assessments, and performance in role plays.

- Provide constructive feedback and track improvement over time.

- Prepare post-training reports and share insights with sales leadership.

- Stakeholder Management

- Collaborate with product teams, compliance, and sales leaders to ensure accurate and updated training delivery.

- Partner with HR for employee development plans.

- Compliance & Quality

- Ensure training content complies with banking regulations and internal audit standards.

- Promote ethical sales practices and customer-centric selling.

Key Skills & Competencies:

- Robust knowledge of banking products and sales processes.

- Excellent communication, presentation, and facilitation skills.

- Ability to inspire and motivate sales teams.

- Proficiency in role plays, sales simulations, and coaching techniques.

- Analytical mindset to measure training effectiveness.

- Familiarity with digital training tools / LMS platforms.

📌 Sales Trainer - Mumbai - Thane
🏢 Acura Solution
📍 Mumbai