Please go through company website for complete details for plans, subscription etc. www.ottplay.com
Job Purpose – The service Manager will manage the ISP, and DTH customer base by building a good relationship,
and enhancing and evaluating Customer needs. Acting as a point of contact and making sure that the interaction is effective while onboarding, problem-solving, retention and to provide problem-solvingence.
Key responsibilities
- Specifying and creating detailed solutions /programs based on market and customer requirements.
- Execution of solutions by effectively capturing and owning the product and channel partner requirements & driving end-user engagement
- Work with KAM/Circle Head and other teams to establish the platform/product through innovative customer engagement solutions and run campaigns in collaboration with marketing to establish ongoing relationships with our partners and affiliates.
- Acting as the bridge between the Product / Marketing / Sales team and the channel partner
- Conducting periodic dipstick with channel partners/ users to proactively monitor product satisfaction
- Monitoring product usage & creating solutions for encouraging deeper penetration where there is scope for improvement.
Desired Profile / Criteria / Skills :
• 5-8 years of relevant industry sales experience
- Relationship oriented and attitude for customer service
- Positive written & oral communication
- Comfortable with travel
- Experience with project planning, management, and prioritization
- Attention to detail and have zeal to get into the grass root level to fix an issue