- Ensure that customers receive the correct products and services promptly and accurately.
- Act as the primary communication link between key customers and internal teams, ensuring seamless information flow.
- Address and resolve customer issues and complaints promptly to maintain trust and satisfaction. Play a crucial role in generating new sales opportunities and converting them into long-term, profitable relationships.
- Prepare and present regular reports on progress and forecasts to both internal and external stakeholders,
utilizing key account metrics.
- Monitor and evaluate the performance of the sales team, providing feedback, coaching, and support as needed.
- Utilize Customer Relationship
Management (CRM) systems to manage customer interactions, track sales activities,
and analyse sales data.
- Proficiency in negotiation and closing deals.
Requirements
- Ability to understand customer requirements and compare various software
- Ability to drive the team with targets to achieve.
- Vision Towards Quality in solution.
- Excellent communication and Negotiation skills
- Skill in identifying and comprehending customer experience issues.