β Handle inbound leads generated via Website, Meta, Google, and referrals.
β Contact customers promptly and understand their vehicle concerns.
β Provide technical guidance and explain MotoFyx's diagnostic and repair process.
2. Technical Consultation
β Interpret customer complaints and translate them into potential mechanical issues.
β Explain possible repair scenarios in a simple and trustworthy manner.
β Encourage customers to book inspections or workshop visits for accurate diagnosis.
3. Sales Conversion
β Convert enquiries into maintenance or inspection bookings and approved repair jobs.
β Build trust with customers through clear and confident communication.
β Follow up with customers on estimates, approvals, and pending decisions.
4. Workshop Coordination
β Coordinate with Operations and Technical teams to understand vehicle issues and repair scope.
β Communicate repair updates and technical findings to customers.
β Assist with customer walkthroughs when vehicles are inspected or delivered.
5. Follow-ups & Relationship Management
β Maintain disciplined follow-ups with leads and customers.
β Build long-term relationships with repeat customers.
β Ensure customers feel confident and informed throughout the repair process.
Candidate Profile
Experience
- We are looking for sales-first candidates with strong communication skills
- Automotive experience is not mandatory
- Candidates must demonstrate confidence, ownership, and closing ability
- Profiles with weak communication skills or purely backend experience will not be considered
Skills Required
- Strong communication and interpersonal skills
- Ability to explain technical issues in simple language
- Customer-first attitude
- Strong follow-up and closing skills
- Ability to manage multiple leads simultaneously
Reporting To: Sales Manager
Work Days: Monday to Saturday (Sunday Off)
Work Timings: 9:30 AM β 6:30 PM
Hiring Urgency: Immediate (Joining preferred within 15 -30 days)
Compensation Salary range: βΉ35,000 β βΉ45,000 per month (depending on experience) along with Performance incentives linked to job closures and revenue generation
Prospect to evolve into Sales Lead / Customer Experience Manager as the company scales.