Role Summary

We are looking for a detail-oriented Analytical Intern to support a large-scale data annotation and quality operations project for a leading global retailer. The role involves working closely with the internal consulting team to ensure high-accuracy data labelling, vendor governance, SOP implementation, and efficient operational delivery. This is an excellent opportunity to gain hands-on experience in digital retail operations, large data systems, and quality management frameworks.

Job Description

1. Data Annotation & Quality Control

· Perform high-accuracy data annotation for product matching, search relevance, and data discovery tasks on e-Commerce sites.

· Validate product attributes, variants, and discrepancies across product pages.

· Conduct Level 2 QA checks for complex & critical cases.

2. Vendor Management & Governance

· Coordinate daily with vendor teams on throughput, queries, escalations, and SOP clarifications.

· Track vendor accuracy, volume delivery, and SLA adherence.

3. Calibration & SOP Management

· Assist in calibration sessions with internal teams and vendors—compile cases, analyse discrepancies, and document clarifications.

· Maintain and update SOPs, ensuring rule adherence across teams.

· Assist in identifying process gaps and contributing to root-cause analyses.

4. Reporting & Stakeholder Support

· Prepare weekly reports covering accuracy, volume trends, RCA summaries, and operational risks.

· Track accuracy metrics and provide data-driven insights for process improvement.

· Communicate findings clearly with internal stakeholders.

5. Operational Ownership

· Monitor daily workflows to ensure smooth execution and timely completion.





· Identify edge cases, recurring patterns, and accuracy risks proactively.

· Support internal quality initiatives, audits, and data clean-up exercises.

Requirements

Qualifications

Must-Have

- Strong analytical ability with high attention to detail.

- Comfortable working with large datasets and structured SOPs.

- Strong written communication skills, especially for explaining data discrepancies.

- Ability to maintain consistency and accuracy in repetitive tasks.

- Proficiency in Excel/Google Sheets (filters, lookups preferred).

- Basic understanding of e-Commerce domain.

Good-to-Have

- Exposure to data annotation, QA, cataloguing, or e-commerce operations.

- Familiarity with dashboards (Power BI/Tableau) or QA methodologies.

- Understanding of digital retail, product catalogues, or search systems.

Personal Attributes

- Detail-driven, structured, and quality-focused.

- Proactive, ownership-oriented, and comfortable in fast-paced operations.

- Clear communicator with strong problem-solving skills.

- Team player with a willingness to learn and adapt quickly.

Benefits

What a Consulting role at Thoucentric will offer you?

Opportunity to define your career path and not as enforced by a manager A great consulting environment with a chance to work with Fortune 500 companies and startups alike.

A dynamic but relaxed and supportive working setting that encourages personal development.

Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.

​Be part of the exciting Growth Story of Thoucentric!

📌 Sales & Customer Insights - Intern (Bengaluru)
🏢 Thoucentric
📍 Bengaluru