Independently handling Mortgage Retention from Balance Transfer to other Banks / FI’s in Noida, Ghaziabad & Delhi region To groom Retail Branches about product, policy & process
Act as a single point of contact for all Asset Servicing Branches & HUB in Noida, Ghaziabad & Delhi region
Independently handling customer grievances raised to RBI, Head Service Quality & legal cases related to Mortgages Product
Building digital journey to on board customer journey for mortgage application, Monitoring the usage of the application by different channel partners
Overall delivery of superior level of customer service in customer satisfaction as well as efficiency To decongestion of various processes of HUB in verticals of credit, Operation, Technical, Legal, RCU & sales