We are seeking an experienced and customer-focused Restaurant Manager (RM) to lead the daily operations of a restaurant or F&B; outlet. The RM will be responsible for delivering an exceptional dining experience, managing staff performance, ensuring profitability, and upholding service and hygiene standards.
Key Responsibilities:
- Oversee daily front-of-house and back-of-house restaurant operations.
- Ensure high standards of customer service, food quality, and ambiance.
- Lead, train, and motivate staff to achieve service excellence.
- Manage reservations, guest feedback, and conflict resolution.
- Handle budgeting, cost control, and P&L; reports.
- Monitor inventory, ordering, and supplier relationships.
- Implement hygiene, safety, and licensing compliance protocols.
- Coordinate with chefs and kitchen team for smooth service flow.
- Execute marketing and promotional activities to increase revenue.
Requirements:
- Proven work experience as a Restaurant Manager or in a similar role.
- Robust leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of restaurant operations and hospitality best practices.
- Familiarity with POS systems and restaurant management software.
- Degree/Diploma in Hospitality Management or related field preferred.
- Flexible with working hours, including weekends and holidays.