Markandey Health Care Private Limited (MHCPL) is an upcoming multi-speciality hospital at Vengurla Road, Sulga, Belgaum – 591108, Karnataka. We are dedicated to delivering a warm, professional, and seamless healthcare experience to every patient and visitor who walks through our doors.

The Receptionist / Front Desk Handler is the face of our hospital. This role is critical in creating the first and lasting impression of MHCPL. We are looking for presentable, well-spoken, empathetic, and organized individuals who can manage the front desk efficiently while ensuring every patient and visitor feels welcomed, guided, and cared for.

We are hiring 3 candidates for this role (female candidates preferred for 2 positions).

Key Responsibilities :

- Greet and welcome all patients, attendants, and visitors in a warm, professional, and courteous manner as they arrive at the hospital

- Handle patient registration — collect patient details, create new patient files, assign OPD/IPD numbers, and maintain the patient master data accurately.

- Schedule, confirm, reschedule, and manage appointments for OPD consultations, diagnostic procedures, and specialist visits.

- Manage incoming calls professionally — answer queries regarding hospital services, doctor availability, OPD timings, appointment scheduling, and general information.

- Direct patients and visitors to the appropriate departments, doctors, or waiting areas efficiently.

- Coordinate with nursing staff, doctors, and department heads to ensure smooth patient flow and minimal waiting time.

- Assist patients with basic billing queries,



guide them through the payment process, and coordinate with the billing department for billing and receipt generation.

- Maintain the reception area in a neat, organized, and presentable condition at all times.

- Handle daily administrative tasks including maintaining visitor registers, call logs, appointment registers, and patient feedback forms.

- Manage outgoing and incoming correspondence, courier, and document dispatch as needed.

- Provide accurate and up-to-date information about hospital services, packages, facilities, and specialists to patients and their families.

- Handle patient grievances or complaints at the front desk with empathy and escalate to the appropriate authority when required.

- Assist with discharge formalities, follow-up appointment scheduling, and patient feedback collection.

- Maintain strict confidentiality of all patient information and hospital data.

- Support hospital administrative activities and any other duties assigned by the Administrative Officer or management.

Office Location: Markandey Multi Speciality Hospital, Nand-Manohar Plaza, Vengurla Road, Sulaga-U. Belgaum-Karnataka 591108

Google Map: https://maps.app.goo.gl/42r9emsH7Uazgmax6

Requirements

Graduate in any stream — B.A,



B.Com, BBA, or B.Sc (Hospital Administration or Healthcare Management preferred)

- 0–2 years of experience in front desk, reception, customer service, or hospital administration (freshers with positive communication skills are welcome)

- Excellent communication skills in Kannada and Hindi; basic English communication is essential

- Proficiency in basic computer operations — MS Office (Word, Excel), email, and hospital management software (training will be provided)

- Pleasant, qualified, and patient-friendly personality with a positive attitude

- Strong multitasking ability — capable of handling patient queries, phone calls, and administrative tasks simultaneously

- Ability to remain calm, composed, and empathetic even in a busy or stressful hospital environment

- Good organizational skills and attention to detail

- Willingness to work in shifts if required

- Female candidates preferred for 2 of the 3 positions

Benefits

- Overtime Pay: Additional income for working beyond standard hours.

- Shift Allowances: Extra pay for night shifts, weekends, or holidays.

- Bonuses: Annual performance bonuses or incentives.

- Recognition: Awards for performance or long service.

- Paid Sick Leave: Leave during illness, Vacation, casual leave, and earned leave allowances, maternity leave and support for child care.

- Mentorship: Guidance from senior nurses and healthcare professionals.

- Networking: Interaction with other professionals enhances career opportunities.

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