Description

Responsibilities of an Account manager include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders.

Account

Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Dedicated to meeting the operational needs of assigned client segments. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected.

Roles and Responsibilities

Be the primary point of contact and build long-term relationships with customers

Help customers through email, phone, online presentations, screen-share and in person meetings

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships





Liaise between the customer and internal teams

Onboard resources for client projects

Desired Candidate Profile

Preferably Female candidate

Proven account management or other relevant experience

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Experience in delivering client-focused solutions based on customer needs

Should have understanding in Managed services & Fixed price projects where the projects were on IT services

Should have understanding on project delivery & contracts

Working experience with UK clients is good to have

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Bachelor's Degree in appropriate field of study or equivalent work experience

Deep digital understanding

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, reliability and maturity

Ability to prioritize among competing tasks

Critical thinking and problem solving skills

Understanding of mobile app development, website development, marketing, measurement & analytics, content management and internet technology

Excellent time and project management skills. You're always looking to improve inefficient processes

Keen attention to detail and adherence to deadlines

Valuable at Microsoft Office Suite, Salesforce and help desk support software

📌 Rebadging-Account Management - TVT-GTI (Chennai)
🏢 Photon Group
📍 Chennai