About the Job Are you looking for an exciting new challenge? IntouchCX is looking for you! As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.

As Real Time Analyst

Supervisor, You Will… Communicate data in a explicit, concise manner to the RTA Team and Operations

Evaluate large amounts of data

Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees

Motivate the RTA team through relationship building and real-time coaching

Develop solutions,



strategies and action plans to improve business performance and client-partner success

Use critical thinking to investigate and develop solutions to address ad hoc issues As Real Time Analyst Supervisor, You Have… Some post-secondary or completion of post-secondary schooling (preferred)

1-2 years experience in the contact center and/or customer service industry

Minimum 1 year of experience in a supervisory role

Advanced knowledge of MS Word and MS Excel The ability to use spreadsheet applications to maintain and develop operational reporting

Exceptional time management, organizational and prioritization skills to complete work in a timely manner The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment

Adaptability to learn a variety of software programs

Strong analytical and problem solving skills

📌 Real Time Analyst Supervisor (Hyderabad)
🏢 Intouch CX
📍 Hyderabad