Agrim in a rapid-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. We have scaled up rapidly across India, with 10% of the overall customer universe already on-boarded on the platform.
Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector
- B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion)
- Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain
- Backed by 4 Tier-1 Investors
- Growing 5X Month on Month
- Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India
- 350+ Full time employees
Key Responsibilities
- Listen to and evaluate recorded customer service calls to assess quality and adherence to company standards.
- Identify areas of improvement and provide constructive feedback to customer service representatives.
- Maintain detailed records of call evaluations, including scores, comments, and recommendations.
- Generate regular reports on call quality metrics and trends for management review.
- Collaborate with the training team to develop and implement improvement plans based on evaluation findings.
Requirements
The candidate must be well versed with the following skills -
- Microsoft Excel - Intermediate Level
- Verbal Communication skills
- Written Communication Skills
- Analytical Thinking
- Presentation Skills
NOTE : This is 6-days working role from office itself (Mon-Sat) in Sector-66, Gurugram, Haryana.