Job Title: Program Manager - Strategy and Innovation Collections

: We are seeking a strategic and cutting-edge Program Manager to lead and enhance our collections initiatives. This role involves cross-functional collaboration to ensure the quality and performance of projects, driving transformation and efficiency in our collections processes.

Key Responsibility:

- Analyze the collections funnel to identify and implement initiatives that improve collections efficiency and align with strategic goals.
- Develop and manage program initiatives to enhance overall collections performance and achieve business objectives.
- Monitor daily allocation and performance metrics to identify trends and implement strategies for improved efficiency.
- Present regular updates to management on collections efficiency, including Root Cause Analysis (RCA) for any deviations from the status quo.
- Collaborate with cross-functional teams to drive transformation through the implementation of new technologies in audit, governance, and compliance.
- Identify key requirements for cross-functional teams and external vendors, managing budgets to achieve established goals.
- Run the command center to ensure daily performance aligns with strategic targets and objectives.
- Design channel and secondary allocation strategies to optimize last-mile collections.
- Run pilots for various initiatives, such as in-housing, and measure their success to inform future strategies.
- Identify cohorts for targeted initiatives and design strategies to enhance collections outcomes.




- Provide monthly product performance reporting, updating reporting decks, and conducting management reviews to inform decision-making.
- Support product managers through market analysis, forecasting, and reporting to drive product success.

Head Count: 1

Knowledge: Expertise in collections, product analysis, and the ability to integrate and analyze information for management presentations.

Skills: Proactive problem-solving, result-oriented decision-making, teamwork, innovation, collaboration, strategy-making, and team management skills.

Attitude: Strategic, innovative, and committed to driving results and continuous improvement.

Qualifications: 10+ years of experience in business or product development, with the last 2-3 years specifically in collection management (preferably in two-wheeler loans).

Reports to: Head Strategy and Innovation – Collections

Company Overview: Our client is a leading NBFC client in India

Industry: Financial Services

Company Size: Massive (1001+ employees)

Technologies to be used: Reporting tools, data integration and analysis software

Team Culture: Clearly defined roles

Benefits: Innovative work environment, Delivering Impact at scale, Competitive Compensation, Equality and Inclusive policies

Employment Type: Full-time Employee

Experience level: 10-15 years

Selection Process: Business Leader, Head Strategy and 2 more rounds

Notice period: Must join in 45 days

Relocation Assistance: No

Mode of Work: In-office

Location: Delhi

📌 Program Manager (Gurugram)
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📍 Gurugram