Qualification- 1. BSc/BA in IT, Computer Science or relevant field
- Good to have ITIL certification
Experience- 1 year experienced.
Responsibilities- 1. Help resolve technical questions for the customer efficiently and effectively
- Manage customer expectations regarding estimated response times for issue resolution.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
- Performing remote troubleshooting through diagnostic techniques and pertinent questions through Phone, chat and email communication channels
- Identify and suggest possible improvements on procedures
Technical sills- 1. Good Team Player
- Should be proactive in learning and taking initiatives
- Excellent time management
- The ability to handle pressure and meet deadlines
- Very Good English Communication Skills and Good E-mail Etiquettes
Management skills- 1. Positive Team Player
- Should be proactive in learning and taking initiatives
- Excellent time management
- The ability to handle pressure and meet deadlines
- Very Good English Communication Skills and Good E-mail Etiquettes
Others- 1. Need candidates who stay between (Virar to Andheri)
- Should be able to work at client locations in Mumbai in case of requirement
- Should be able to work from office.
- Should be fully vaccinated.
📌 Production Support Executive (Mumbai)
🏢 RECEX
📍 Mumbai
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