About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners' engagement, knowledge, skills, and efficiency.
As Product
Trainer, You Will… Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines
Maintain a repository of recommended answers
Assist in creating training material
Prepare worksheets and other job aids for associates' reference
Coach trainees and agents in language and sales techniques and strategies
Create content for stakeholders/clients
Conduct training sessions for associates
Conduct Sale driver analysis from a Sales and soft skills perspective
Analyze knowledge gaps with SMEs and QAs
Review and improve training content.
Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring
Support production associates on a real-time basis Collate chats for future reference
Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps
Conduct tests/assessments before and after the training interventions
Participate in calibration meetings (internal and external)
Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training
Broadcast the updates to the floor
Conduct small group training sessions
Conduct chat readout sessions for the associates
Recommend corrective and refresher courses to be assigned based on associates’ performance on the floor
Participate in weekly business reviews and provide input as asked for
Roll out knowledge checks once a month
Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures As Product Trainer, You Have… Minimum Educational Requirement – High School graduate
Minimum of one year's worth of process training experience or equivalent teaching/coaching experience
Experience in the markets, customer service, and sales/ consumer?
exceptional time management, organizational, and prioritization skills to complete work promptly
Expert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage.
Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary.
Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Ability to assess the “big picture” and draw connections between inputs and outputs leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations A keen eye for detail, the ability to multitask, and robust analytical skills