About the role

We are seeking a highly skilled and dedicated Product Support Engineer to join our dynamic team. This individual will provide expert technical support for our Finance and Lending products, with a strong focus on problem-solving, troubleshooting, and optimizing product performance. The ideal candidate should have hands-on experience with SQL databases, basic Java programming, and a deep understanding of finance products, particularly in lending businesses.

Key responsibilities

- Product Support: Provide ongoing technical support for finance-related products, particularly those in the lending space, ensuring optimal performance and client satisfaction.

- Database Management: Expert-level knowledge in SQL, PostgreSQL, and MySQL to troubleshoot, optimize, and query databases effectively.

- Automation & Analytics Support: Provide expertise in utilizing automation tools for automating additional applications and workflows, and BI tools for creating and managing analytics dashboards to support data-driven decision-making.

- Application Support: Assist in configuring, managing, and supporting tools and ticketing system for ticketing and issue tracking, and documentation tool for documentation and internal collaboration.

- Testing & Automation: Utilize Karrate framework for automated testing and ensure product functionality and integrity through thorough testing.

- System Configuration: Apply knowledge of Ansible for configuration management and deployment automation.

- Linux Administration: Leverage Linux skills to troubleshoot server issues and support infrastructure as needed.

- Customer Liaison: Communicate effectively with clients to resolve issues, explain technical details, and gather feedback to inform product improvements.

Requirements

Experience:





- Minimum of 3-5 years in a product support or technical support role, preferably in finance, lending, or related industries.

- Strong experience in SQL, PostgreSQL, MySQL.

- Familiarity with Java (basic knowledge for debugging and understanding logic).

- Solid understanding of finance products, particularly in the lending sector (experience is a plus).

Technical Skills:

- Expertise with Metabase and Appsmith for analytics and dashboard management.

- Experience with Zammad Helpdesk for managing support tickets and customer queries.

- Working knowledge of Coda.io for document management and internal collaboration.

- Proficiency in Karrate Framework for automated testing and system validation.

- Hands-on experience with Ansible for configuration management and automation.

- Strong Linux knowledge for troubleshooting and system management.

Soft Skills:

- Strong problem-solving abilities and logical thinking.

- Excellent communication skills (both verbal and written) to interact with customers and cross-functional teams.

- Ability to work independently and in a collaborative team environment.

- Detail-oriented with a strong focus on delivering quality support and maintaining high client satisfaction.

Education :

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred).

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Nice to have:

- Knowledge of cloud platforms (AWS, GCP, or Azure).





- Familiarity with financial regulations and the lending business process.

Growth opportunities:

- Lending Business: Gain deep expertise in the fast-growing lending industry and expand your understanding of financial products, regulations, and processes.

- Technical Knowledge: Enhance your technical skills in database management, application support, and automation tools, with opportunities for advanced certifications in relevant technologies.

- Automation: Play a pivotal role in automating processes, improving efficiency, and adopting cutting-edge tools like Ansible, Karrate, and Appsmith to drive system improvements and product performance.

- Leadership Opportunities: Opportunity to take on leadership roles in the future as the team expands, with potential to mentor junior engineers and shape the product support strategy.

Advantages

SarvaGram is on a mission to revolutionise financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.

This is your chance to be at the forefront of innovation. Join us and:

- Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.
- Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.
- Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.
- Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs

📌 Product Support Engineer (Pune)
🏢 SarvaGram
📍 Pune