About the job

As a part of the customer success team, your goal is to provide an exceptional customer onboarding experience & providing them step-by-step tutorials, unlimited guidance, and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

Requirements

Key responsibilities

- Handover from sales by understanding customers' persona, their pain points, and expectations
- Understand the goals & objectives of recent customers and translate those needs appropriately through the implementation and onboarding process
- Guide users on product features and train them to use it effectively
- Make sure the customer achieves an early value and feels wow so he actually starts reaping the potential of the product




- Evaluate customers' usage patterns and determine additional ways the customer can successfully leverage the platform features
- Build and maintain the resources required for onboarding (walkthrough, set up guides, help tutorials, emails, and video tutorials)
- Rigorously measure onboarding time and improve it continuously
- Provide feedback to marketing, sales, support, success, and engineering teams
- Handover to the success and support teams after successful onboarding completion
- Maintain regular communications with clients
- Consistently gain product knowledge and work towards improvements

📌 Product Onboarding Specialist (Noida)
🏢 Dc Web services Private
📍 Noida