The person in this role will manage and execute key strategies from concept creation and product design to development and delivery in partnership with our engineers and designers. Engaging with customers and key stakeholders around the company vision will also be an integral element, as well as effective communication, including Engineering, User Experience, Customer Operations, Implementation, Sales,
Telephony, Client Management, Product Marketing and Salesforce.
Roles and responsibilities:
- Deliver strategic product vision for Internal tools including the development roadmap and go-to-market plan
- Liaise with customers to address pain points and inquiries
- Manage development timelines and scope with the engineers
- Partner with designers to create best-in-class user interfaces and user experiences
- Collaborate with product marketing on go to market strategies
- Manage resource assignment, budget, and scope prioritization with a proven ability to make trade-offs when facing competing business demands
- Regularly communicate with key stakeholders about product vision and roadmap,
addressing questions and soliciting feedback
- Stay current with competitive products and trends in the internal tool space
- Provide subject matter expertise and serve as a trusted adviser to key internal stakeholders for your products
Requirements
Desired Skill:
- 5+ years managing products in an agile environment, ideally in the travel and/or B2B space, with a proven track record of success
- Passionate about technology, travel, and/or customer service
- Obsessive about solving customer problems that can be complex in nature
- Proven track record of successful product launches from ideation to launch,
including post-launch success analysis
- Strong interpersonal skills and team-oriented work approach
- Ability to incorporate customer feedback and organizational priorities while balancing product vision and goals
- Demonstrated ability to execute results on several complex projects simultaneously.
- Outstanding interpersonal and communication skills required, including written and verbal presentation skills, to work collaboratively and effectively with a wide variety of internal and external stakeholders
- Strong organizational skills with an emphasis on project management.
- Experience with Jira and writing user stories and working with technologies to develop the roadmap