We are looking for a dynamic and experienced Process Trainer to support our Insurance Sales process within a BPO workplace. The candidate will be responsible for designing, delivering, and evaluating training programs to enhance sales performance, product knowledge, and customer interaction skills.
Key Responsibilities:
- Conduct new hire training (NHT) for insurance sales processes
- Deliver refresher training sessions based on performance gaps
- Train agents on product knowledge, sales techniques, and compliance requirements
- Monitor and evaluate trainee performance through assessments, mock calls, and role plays
- Collaborate with Quality and Operations teams to identify training needs
- Develop training materials, SOPs, and process documentation
- Track and report training effectiveness using KPIs (conversion rate, AHT, etc.)
- Ensure adherence to regulatory and compliance standards in insurance sales
- Stay updated with process changes and industry trends
Requirements
Required Skills & Competencies:
- Strong understanding of insurance products.
- Proven experience in sales training within a BPO or contact center
- Excellent communication and presentation skill
📌 Process Trainer - BPO (Malad West)
🏢 KV OneSourceHR
📍 Malad West
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