Position: Process Associate AP/AR (Voice Process & Email & Chat - Accounts Payable/Accounts Receivable)
Number of Vacancies: 1
Location: Navrangpura, Ahmedabad (Onsite)
Work Week: 5 Days (45 hours per week)
Shift Hours: 9 hours/Day; (45 hrs/week) b/w 10:00AM to 11:00PM
Job Summary:
As a Process Associate, selected candidates will be responsible for handling accounts payable and accounts receivable operations through voice, email, and chat support. They will work closely with clients to ensure smooth financial transactions, maintain records, and provide timely resolutions to queries.
Key Responsibilities:
â Handle Accounts Payable tasks related to servicer/technician payments, ensuring timely and accurate processing.
â Coordinate Accounts Receivable functions, liaising with Title companies, Buyer Agents, Realtors, and other third parties to collect payment details.
â Communicate with clients and external parties via calls, emails, and Slack to resolve issues or gather required information.
â Manage back-end work related to payment processing, ensuring all records are accurate and up-to-date.
â Follow up on payments and handle discrepancies or issues related to both accounts payable and receivable.
â Work across US and Non-US business hours, with flexibility to adjust shifts as needed.
â Maintain organized records and report on status updates as per timelines.
Requirements
Essential Skills Required:
- Strong verbal and written communication skills.
- Ability to work in split shifts (5-6 hours during daytime and 2-3 hours in the evening for calls).
- Attention to detail and strong organizational skills for managing payment information.
- Time management capabilities to meet deadlines and adapt to changing work schedules.
- Teamwork skills with the ability to collaborate effectively across functions.
- Previous experience in similar roles is an advantage, though not mandatory.