Purpose of the role

· To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

· Collaboration across multiple digital channels to personalise each interaction with a customer.

· Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.

· Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

· Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.

· Support teams within the business operations function as needed, including risk management, compliance and collections.

· Comply with all regulatory requirements and internal policies related to customer care.

· To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Requirements

Experience-2-7 Years

Location- Gurgaon

📌 Personal Banker (Gurugram)
🏢 Right Advisors
📍 Gurugram