Job Title: Pega Decisioning Consultant (PCDC) Locations: Bangalore & Chennai
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We are seeking a Pega Decisioning Consultant with hands-on experience in Pega Customer Decision Hub (CDH) to design and implement intelligent decisioning solutions. The ideal candidate will be responsible for building real-time decisioning strategies, next-best-action (NBA) frameworks, and customer engagement journeys leveraging Pega CDH capabilities.
Key Responsibilities:
- Design, configure, and implement Pega CDH solutions to support customer engagement and personalization initiatives.
- Develop and manage Next-Best-Action (NBA) and Next-Best-Offer (NBO) strategies.
- Work with business teams to understand requirements and translate them into decisioning logic and strategies.
- Configure decisioning components such as propositions, engagement policies, predictive models, and adaptive models.
- Integrate Pega CDH with external data sources and channels (web, mobile, CRM, etc.).
- Collaborate with architecture and development teams to ensure scalable and high-performance decisioning solutions.
- Support unit testing, system integration testing, and production deployments.
- Troubleshoot and optimize decisioning workflows and performance
Required Skills & Qualifications:
- Proven experience in Pega Customer Decision Hub (CDH) development and configuration.
- Certifications required: CSA, CSSA, CPDCCDH
- Certification should be done before 2024
- Pega CSSA Certification and Pega Decisioning Consultant(CDH)
- Experience in Pega CDH 8.X or higher versions, NBAD framework
- Strong understanding of Pega BPM tools, rule creation, and case management.
- Expertise in system integration techniques and managing complex software configurations.
- Solid problem-solving skills with a detail-oriented approach.
- Experience working in Agile environments and familiarity with the full SDLC.
Preferred:
- Pega certification or equivalent credentials in BPM solutions.
- Experience integrating Pega applications with other enterprise systems and CRM platforms.
Benefits & Culture Highlights
- Opportunity to work on transformative technologies in a collaborative, in office environment.
- Supportive culture that values continuous learning, professional growth, and innovation.
- Competitive compensation and benefits with clear career progression paths.