Overview

- Coordinate patients as contact window from production start

○Fixing the appointments and schedule with patients ○Call patients before the accommodation day to verify the appointment ○Communication with patients/visitors directly by referring inquiries
- Receptionist Operation

○ Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

● Customer support operation ○ Answering the patient concern ○ Communication with the related department and obtaining solutions for a technical concern from the patient.

○ Providing solutions and answers to patients in accordance with their questions.

● Customer success operation ○ Boosting lifetime customer value and annual recurring revenue.

○ Inspiring customer loyalty and retention.

○ Reducing churn

Requirements





- Must have a Bachelor's Degree (any related course)

- At Least 2 years of Customer Service Experience including management of payment

- Solid verbal and written communication skills & Self-motivated, self-disciplined

- Available telecommunications system, familiarity with relevant software and tools for travel reservations and banking tasks is desirable

- Strong IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems

- Experience in handling Receptionist tasks

- Should be customer centered and possess professionalism and confidentiality

- With experience, sales are a plus.

📌 Patient Coordinator (Gurugram)
🏢 Instalimb India
📍 Gurugram