We are hiring an Ops & Strategy resource to work directly with the founder as a COO'soffice-style partner, while owning a defined operating mandate end-to-end. You will own the operating system that turns client's risk intelligence and benefit delivery into reliable, measurable outcomes across programs — starting with Shiprocket as the anchor program — and scale that operating model across the rest of our partner programs.

This is a high-leverage role for someone with a builder's instinct and an operator's discipline: comfortable getting into the data, the SOPs, the dashboards, and the daily exceptions, and equally comfortable zooming up to set strategy and design the next operating playbook.

What Success Looks Like (6-12 months)

 Risk and pricing models are deployed, decisioned, and monitored reliably across programs, with a monthly review ritual that leadership trusts.

 Benefit and VAS delivery is observable, measurable, and improving — with clear SLAs, exception loops, and a path to fix the next class of issues.

 The Shiprocket operating playbook is documented and replicable; at least one additional program is running on the same operating system.

 A predictable cadence exists across enrollment, FinOps, escalations, and governance — leaving the founder to spend less time firefighting and more time on strategic bets.

Key Responsibilities Mandate

1: GTM

 Take closed partners live on the client's platform.

 Work with Business to handle onboarding, and Finance and operations to handle processes, SOPs etc

 Partner with product and engineering to ensure the tech infra is in place and the integration is completed





 Partner with Data Science and Engineering to keep the scoring, decisioning, and monitoring loops tight.

 Run merchant-level deep-dives on persistent loss makers and translate findings into product/ops actions.

Mandate 2: Optimize VAS and benefit delivery

 Own the operating layer that delivers value-added services and protection advantages across programs.

 Build a VAS delivery scorecard (volume, SLA, failure reasons) and a weekly exception triage with Product, Support, and Ops.

 Maintain source-of-truth mappings between client's programs/plans and vendor entities, including lifecycle gating (cancelled, claimed, expired plans).

 Drive online-to-offline service quality with Support: SLA adherence, root-cause closure, and partner accountability. Operating cadence and governance

 Own the operating cadence across enrollment onboarding, FinOps cycles (proforma invoicing, reconciliation, refunds), and escalation matrices (L1/L2/L3).  Maintain a reusable program launch and governance checklist; apply it across new and existing programs.

 Keep documentation in Notion crisp, current, and used by the wider team.

Founder partnership and strategy

 Serve as a thinking partner to the founder on operating decisions, new program launches, and cross-functional bets.





 Drive ad-hoc strategic initiatives end-to-end — diligence, planning, execution, reporting.

 Be a reliable point of contact for the team to bring operating problems and get fast, clear unblocks.

Required Qualifications

 5-8 years of experience in roles that combine operations, strategy, and execution — consulting, founder's office, COO's office, BizOps, or operating roles in fast-moving startups.

 Comfort working across data, product, operations, finance, and support with high context-switching.

 Strong analytical chops: comfortable in spreadsheets, with SQL, and with reading model outputs and dashboards.

 High-ownership operator who has shipped operational improvements that moved real metrics.

 Excellent written and verbal communication; rigorous documentation habit. Skills and Competencies

 Structured problem solving and first-principles thinking.

 Operating discipline: cadences, dashboards, exception loops, and follow-through.

 Strong cross-functional stakeholder management.

 Comfort with ambiguity and with building the operating playbook as you run it.  Customer and partner empathy paired with a sharp commercial mindset.

Nice to Have

 Background in insurance, fintech, embedded finance, or platform businesses.

 Exposure to risk models, claims operations, or unit economics in financial services.

 Familiarity with Notion, ClickUp, Metabase/BI tools.

Reporting and Role Type

 Reports to: COO

 Location: Mumbai

 Employment type: Full-time, hybrid (3 days in office)

📌 Ops & Strategy (Mumbai)
🏢 Stellaspire
📍 Mumbai