- Monitor and analyse persistency ratios regularly to identify trends and areas of improvement.
- Develop strategies to enhance policy renewal rates and reduce lapses.
- Implement retention initiatives to maintain long term client relationships.
2.
Data Analysis and Reporting
- Analyse policy data to identify at risk policies and develop targeted interventions.
- Prepare detailed reports on persistency metrics, presenting insights to senior management.
- Track and report performance against targets and benchmarks.
3.
Team Leadership and Collaboration
- Collaborate with sales to drive collections across the sales hierarchy and improve persistency rates with special focus on specific markets.
Visit Bank
Branches/ customer visits to improve Persistency.
- Conduct training sessions to enhance the team’s understanding of persistency best practices.
4.
Customer Engagement and Retention Strategies:
- Design customer engagement programs to encourage timely renewals.
- Address customer grievances related to policy lapses and assist with reinstatement processes.
- Implement proactive communication strategies to remind clients of upcoming renewals