• Responsible for carrying out Quality Assurances plans for FLOD team thru concise and complete business & objective to enhance Quality levels within the functional through various methodology such as sampling, validation of processes, identifying regulatory/financial/reputational/operational risks and recommend remediation plans
- Managing and negotiating with difficult and opinionated functional users, with moderate supervision
- Actively participate and sometimes execute regional programs as well as drive departments within Operations and services effectively
- Work in close collaboration with other teams including Ops and services users, IT, Actuaries, Products, and other relevant stakeholders to manage QA processes stringently
- Understand ad-hoc audits and execute them effectively
- Review and execute test cases and manage reporting to the relevant teams with Lean Sigma standards
- Promptly escalate issues, which affect QA delivery and report issues with probable solutions to reporting manager
- Continually seeks opportunities to increase QA standards and strengthen overall processes within the function
Key Responsibilities:
Experienced Quality Assurance qualified from life insurance industry, who can independently work and execute audit plans and interact with various teams within Operations and create a plan to upscale quality levels with the function