- Positive Communication in written and verbal
- They need to connect with external merchants
- Quality of resolution
- Runbook to be followed
- Supporting merchants with API integration
- Testing those interfaces through postman tools
- Post API integration – Troubleshooting based on the issue; like configuration changes and validate
- Work experience in Jira & Bugzilla
- Salesforce CRM – ticket assigned
- Web testing
- API & DB testing
- JSON
- Java Script notification
- UI testing (10%)
- Shifts – rotational shifts (3 shifts each day); Night shift*
- WFO – Hyderabad;
📌 OPS 2 Technical Support (Hyderabad)
🏢 Indium
📍 Hyderabad
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