Summary :Minimum 6-8 years’ experience in Operations / Operational Excellence Proven work experience in Insurance Operations (must) Has positive understanding of operational metrics involved in Insuranceprocessing Has been a part of training/quality audit team performing processtraining for new hires, perform audits, provide coaching and feedbackto new hires Experience in process documentation is a must Demonstrable experience with excel reports, and exposure to businessanalytic tools will be an advantage Analytical and goal oriented Excellent stakeholder management skills Work cohesively with the team and support as appropriate to achievecommon goal
Purpose :1.
Implement OPEX Standards Ability to create and implement standard operating procedures in linewith the OPEX standards Review the current procedures and standardize as per the OPEXrequirements2.MIS Reporting Should have a strong foundation knowledge of excel Ability to create and track reports around Average Handling Time,Efficiency and Utilization Ability to create reports around payroll, budgeting and incentivecoverage3.Stakeholder Management Ability to connect with different teams within SDU to implement theOPEX standardized procedures Ensuring project delivery on time and tracking project deliverablesclosely