About the Brand La Muse is a premium decor accessories brand that believes Home Decor is beyond just beautifying homes. With this small attempt, we are trying to add meaning to people's everyday lives through Home Decor. The mission is simple - To help them add meaningful pieces to their beautiful homes which will speak to them and inspire them. All the products in our curation have a special narrative associated with them that explores the personality elements of the users.
Why is this a great opportunity?
A perfect opportunity for a start-up enthusiast to learn about building a company from scratch and being a part of a robust and progressive team. An opportunity to work under Co-Founders with industry experience of over 10 years. An prospect to lead an operations team and a great learning opportunity for effective and efficient management, coordination, communication.
An opportunity to develop a strong understanding of how businesses are built with a strong operations team as its backbone. An opportunity to lead a team and work cross functionally with customer support, marketing and sales team. If you are the one who aims to make it big in the start-up world, then this is just the opportunity that you are looking for.
Skills Required:
1. Good Knowledge of MS Excel.
2. Quick Learner
3. Good Communication Skills
4. Email Writing
Role & Responsibilities:
1. Leading the operations team to ensure Orders are timely packed with highest safety standards and as per brand packing guidelines.
2.
Liaise and Collaborate closely with 3PL partners like FedEx, Shiprocket, India Post, etc to schedule pick-ups, reverse and raise escalations to ensure timely deliveries are made to the customers and ensure that we are able to provide highest standards of customer service from the operations end.
3. Coordinate and communicate well with the customer support team on each and every customer escalation raised for the operations team’s resolution. To raise escalations with logistics and be able to resolve issues by reaching out to the highest level of escalation matrix at any stakeholders’ end.
4. A 360 degree personality to ensure all service expectations are met by the operations team.
5. Vendor Management - Coordinate purchasing, invoicing, transportation, quality checks, report submission specific to vendors.
6. Maintaining an Inventory Log with issues and defects specific to each vendor and ensuring returns are being sent at regular intervals and preparation of return reports.
7. Ensuring all invoices, debit notes, LR copies, etc are uploaded in databases timely for smooth coordination with accounts.
8. Updating Orders Sheet on a daily basis capturing all the specific details of the orders sent daily as per the SOPs in place.
9. Regularly Update the Shopify Back-end inventory on inwards/outwards
10. Proactively finding out measures to control cost, improve efficiency and ensure quality across the operations process.
11. Ensuring that the office has all the essentials that it needs to smoothly function for day to day operations
12. Maintaining petty cash reports, receipt files and misc. admin tasks.
📌 Operations Manager (Hyderabad)
🏢 La Muse
📍 Hyderabad
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