Role & responsibilities

- Operational Strategy: Create and implement strategies for the NBFC division, aligning with financial goals, best practices, and regulations.

- Process Improvement: Enhance loan origination, disbursement, collections, and repayments to boost efficiency and reduce errors.

- Compliance Management: Ensure adherence to NBFC regulations from the RBI and other bodies, staying updated on regulatory changes.

- Team Leadership: Train and mentor operations staff, promoting collaboration and high productivity.

- Loan Management: Oversee loan processing and collections to minimize risk and maintain portfolio health.

- Risk Assessment: Identify and mitigate operational and financial risks, implementing controls to protect assets.

- Customer Service: Maintain high standards of customer service, addressing grievances and improving satisfaction.

- Technology Use: Utilize fintech solutions to enhance operations and data management, collaborating with IT for upgrades.

- Financial Analytics: Track KPIs related to loans and customer service, reporting insights to management.

- Vendor Management: Manage relationships with external vendors and service providers for smooth operations.

- Standardization:



Develop and maintain SOPs for consistency and compliance in operational processes.

Requirements

Preferred candidate profile

- Bachelors degree in Business Administration, Finance, Accounting, or a related field. A Master’s or qualified certifications (CFA, CA, or MBA) are a plus.

- 5-7 years of operations management experience, particularly in NBFCs, banking, or financial services.

- Extensive knowledge of NBFC operations, including loan products, risk management, and RBI regulations.

- Strong understanding of financial products like personal loans and asset-backed financing.

- Proven leadership and team management skills.

- Experience in process improvement, system integration, and operational strategy.

- Proficient in MS Office, financial software, and operations tools.

- Excellent communication, interpersonal, and analytical skills.

Education

MBA/PGDM in Any Specialization

Benefits

Perks and benefits

Best in the Industry

Regional Manager

NBFC (Micro Finance)

BFSI, Investments & Trading

Full Time, Permanent

Banking Operations

📌 Operation Manager (Ernakulam)
🏢 FINOVEST GROUP
📍 Ernakulam