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Position Summary The General Manager – Business Operations (Healthcare Services) will lead the strategic and operational execution of the Healthcare division’s business initiatives. This role is responsible for driving growth, enhancing process efficiency, and strengthening cross-

functional collaboration to support scalability and service excellence. The ideal candidate brings proven leadership experience in revenue cycle management, a deep understanding of data and technology-driven operations, and a strategic mindset aligned with international markets, particularly the U.S.

Key Responsibilities

Strategic Leadership

- Develop and execute long-term business and operational strategies aligned with company goals.
- Partner with senior leadership to assess market trends and guide corporate planning.
- Drive organizational performance through data-driven decision-making and KPI alignment.

Operational Excellence

- Oversee day-to-day operations, ensuring quality, efficiency, and profitability.
- Lead process improvement initiatives across service delivery and internal functions.
- Manage budget planning, financial forecasting, and performance reporting.

Business Development

- Identify and pursue new business opportunities, partnerships, and market expansions.
- Collaborate with Sales, Marketing,



and Product teams to support go-to-market strategies.
- Represent the company at industry events and build strategic relationships with key stakeholders.

People & Culture

- Shape organizational structure, culture, and HR strategy to attract and retain top talent.
- Oversee talent management, compensation, and employee engagement programs.
- Provide leadership coaching and succession planning for team development.

Technology & Innovation

- Collaborate with IT and Security teams to ensure optimal use of technology and systems.
- Identify opportunities to leverage automation and digital tools for operational scalability.

Qualifications & Experience

- Minimum 14 years of experience in operations leadership, preferably in healthcare outsourcing.
- Proven experience managing U.S.-based clients and teams.
- Strong knowledge of data platforms (Excel, SQL, Access) and reporting tools.
- Demonstrated success in cross-functional leadership, client relationship management, and strategic execution.

Key Competencies

- Strategic and analytical thinking
- Strong communication and stakeholder management
- Team leadership and performance optimization
- Operational and financial acumen
- Adaptability in a dynamic, rapid-paced environment

📌 Opening for the post of General Manager – Business Operations (Ahmedabad)
🏢 Kaapro Management Solutions
📍 Ahmedabad