Required Experience

Overall Experience

● Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).

Domain Experience

● Minimum 18 months experience in at least one of the following areas:

○ Software testing ○ Bugs triaging ○ Audits/quality checks ○ Subject matter expert ○ Technical issue resolution

Management Exposure

● Basic experience (e.g., mentoring, leading small projects) in process or team management.

Technical Proficiency

Ticketing Tools (JIRA)

● Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing easy workflows).

Data Tools

● Basic knowledge of SQL and sound experience with JQL.

● Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP.

● Proficient working knowledge of MS Office or Google suite.

RCA & Analysis:

● Proficient in data analysis techniques.

● Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.).

● Sound knowledge of Operational metrics like shrinkage and utilization.

1. Core Responsibilities & Deliverables ● The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.

● Be able to achieve high program health by taking charge of the responsibilities end to end real time.

● Work allocation.





● Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization).

● Ensure process adherence.

● Identify process gaps & improvements.

● Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.

● Can manage multiple responsibilities along with Core duties.

● Manage stakeholder relationships with program leads or immediate product/engineering partners as required.

● Quality audits (regularly).

2. General Skills & Aptitude ● High attention to detail.

● Excellent logical reasoning ability and bias for action.

● Ability to identify and report high impact issues with minimal loss of time.

● High ability to reason and comprehend unclear issues.

● High ability to read a complex, multipage Standard Operating procedure manual.

● Exceptional reading comprehension and high ability to write concise and accurate English.

● High ability to read and understand English.

● Basic understanding of quality and quality control.

● High ability to perform repetitive tasks over a long period at a high level of accuracy and quality.

● Ability to memorize Engineering terminologies and project related details.

● Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.

📌 Op2.5 Co (Hyderabad)
🏢 Indium
📍 Hyderabad