- Assist in maintaining and monitoring service quality standards across various airport locations.
- Support the implementation of customer delight initiatives as guided by the senior team.
- Collaborate with on-ground teams to resolve customer service challenges effectively.
Feedback and Analysis
- Collect and analyze passenger feedback from operational locations to identify improvement areas.
- Compile data and prepare reports on customer service metrics and performance trends.
- Share insights with the senior team to support decision-making and planning.
Training and Development Support
- Assist in coordinating training sessions and workshops for on-ground hospitality staff.
- Provide input on training needs based on observations and feedback from audits.
- Promote adherence to established customer service protocols and standards.
Audit and Compliance
- Participate in periodic audits to ensure adherence to hospitality and customer service SOPs.
- Document observations during site visits and share recommendations with the senior team.
Administrative Tasks
- Maintain records of feedback, training sessions, and customer service metrics.
- Support the preparation of communication materials for customer service updates and initiatives.
Requirements
Educational Qualifications:
- Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field.
Experience
- 1-3 years of experience in customer service, preferably in the aviation, hospitality, or related industries.
- Freshers with internships in hospitality/customer service may also apply.
Skills and Competencies
- Strong communication and interpersonal skills.
- Customer-centric mindset with a proactive problem-solving approach.
- Basic analytical skills to interpret feedback and prepare reports.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Willingness to travel occasionally to operational locations.
Benefits
Competitive Salary: Industry-aligned compensation based on experience and performance.
- Professional Growth: Opportunities for training and career advancement.
- Dynamic Work Environment: Be part of a collaborative team focused on delivering exceptional customer experiences.
- Comprehensive Advantages: Health insurance, wellness programs, and employee perks.
- Work-Life Balance: Supportive policies to maintain a healthy personal and professional balance.