Description

10531 Provide leadership concerning product development, customer centricity and promotions to achieve business strategy. Managing projects, market and customer study and strategic partnership with business.

Post Graduate/ Graduate in any discipline

- Designing marketing and product level initiatives and co-ordinate for current product design, development and deployment
- Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing
- Enabling streamlining of processes, improving productivity & service levels, reducing costs and setting the appropriate system and processes for supporting the field sales team
- Drive various digital and IT initiatives/ projects within the team to facilitate achievement of business
- Designing and implementation of Various products and incentive schemes for internal and external partners
- Developing business model for cross selling activity and third party product like Credit life insurance etc.




- Efficient in competition benchmarking and ability to design product ahead with competition
- Manage and monitor customer relationship through Q-R-C management to improve the customer centricity for the BU through various customer touch points
- Monitor customer complaints and design/ review customer facing processes for enabling low customer complaints
- Manage customer call centre to decrease Q-R-C for the BU
- Monitor and analyze performance metrics including manpower productivity and suggest/ implement improvements
- Monitor and manage the quality of the call centre agents and their interactions with the customers
- Ensure 100% adherence to Legal, Audit, Regulatory and Compliance norms for the BU
- Manage and develop the reportees to take on higher level and challenging jobs in the function

📌 National Manager-Commercial Vehicle-Product-Mumbai - Lodha (I-Think Techno Campus)-SM (Delhi)
🏢 Tata Capital
📍 Delhi