The Service Consultant is a part of the Application Managed Services team who assists in the support of production Oracle Retail application software. This includes troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications and ensuring appropriate documentation is generated for software code wherever necessary for OLR.
Essential Duties and Responsibilities
Communicate with clients by providing on-call support as needed, during business and non-business hours
Support and troubleshoot production client environments
Take ownership of or assist with the logging, reporting, and resolution of application issues
Ensure Oracle Retail and OLR development standards are met in all coding practices
Assist in maintaining the OLR software development environment
Build and test application enhancements and modifications
Adhere to all OLR policies, processes and procedures
Document or maintain general retail, Oracle Retail, and/or OLR specific practices and standards
Submit Knowledge articles per standards for clients and internal knowledge sharing
Additional duties as assigned
Essential skills
Skilled approach when dealing with internal and external customers,
including clear and concise written and verbal communication skills
Demonstrated sense of urgency and willingness to provide exceptionally customer service
The high degree of initiative, accuracy, efficiency, and attention to detail
Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
Ability to maintain confidentiality when dealing with proprietary information
Strong ability to proactively identify and resolve issues
Good time management skills
Ability to be flexible and adapt to change in a complex global organization
Proficient in MS Office applications (Word, Excel, PowerPoint, Visio)
Education and Experience
Bachelors degree in Computer Science or related field of related experience
Oracle RPM or ReIM (either of the module) experience mandatory
Eclipse Tool usage and Java packaging is mandatory
Development and/or systems integration experience preferred
Retail industry or an associated IT field preferred
Oracle Retail software experience preferred
ITIL V3 Foundation certificate preferred The successful candidate will be required to work shifts in order to meet client needs and service agreements. Shifts are shared on a roster basis.