Experience: Minimum 5 years of experience in Retail Industry.
Key essentials of the role:
- Content Development – Behavioral Training, Customer service & communication
- Employee Induction
- Brand Training
- Customer service & feedback
- Designing communication
- Excellent communication skills
Role/Responsibilities:
- In House Training Design & Delivery (TNA / TNI, Planning & Organizing Trainings Calendars, Training Delivery, Self-Development Initiatives, AD HOC Trainings, HR Induction)
- Content Development & Module Designing
- Brand Training – Coordination & Execution (Liaising with Buying Team & Brands to schedule the session, execution & feedback)
- Customer Service (Feedback ID, Feedback Tracker, Customer Satisfaction. Brand coordination)
- Designing Communication & execution of (Employee Engagement activities, Festive Occasions etc.)
- Safety Protocol Audit (Checking CCTV, Coordinating with Team, Inspiring Team)
📌 Manager- Retail Training (Hotel and Hospitality), Delhi Airport
🏢 Talent Leads Consultants
📍 Delhi
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