Manager – OPERATIONS

Location: Chennai

Department: Customer Acquisition Unit

Business Unit: Operations – National Processing Centre

Grade: DM2 / Manager

Open Positions: 2

About the Role

We are looking for proactive and detail-oriented professionals with strong expertise in Non-Individual Customer Onboarding. The role involves managing end-to-end onboarding activities for entities such as Companies, LLPs, Partnerships, Trusts, Societies, and other non-individual customers while ensuring compliance with regulatory and internal guidelines.

The ideal candidate should possess strong stakeholder management capabilities, excellent communication skills in Hindi and English, and the ability to coordinate effectively with branches across India to ensure seamless onboarding operations.

Key Responsibilities

- Manage and support end-to-end Non-Individual Onboarding activities across branches PAN India.

- Verify and process onboarding documentation for Companies, LLPs, Trusts, Societies, Partnerships, and other non-individual entities.

- Coordinate with branch teams, operations, compliance, and internal stakeholders for smooth onboarding execution.

- Provide guidance to branches on onboarding requirements, documentation deficiencies, and compliance-related queries.

- Ensure adherence to KYC, AML, regulatory, and internal onboarding guidelines.

- Monitor onboarding quality standards and maintain accuracy of customer records.

- Follow up with branches and stakeholders to ensure timely closure of onboarding cases.

- Communicate effectively in Hindi and English while handling stakeholders across multiple regions.

- Support process improvement initiatives to enhance operational efficiency.

- Prepare MIS reports, onboarding trackers, and management updates.

- Escalate critical issues and ensure resolution within defined timelines.

- Collaborate with cross-functional teams to improve onboarding experience and service delivery.

Required Skills & Experience





- 4–5 years of experience in Customer Onboarding / Operations within Banking.

- Strong knowledge of Non-Individual Account Opening processes.

- Understanding of KYC, AML, regulatory requirements, and onboarding controls.

- Excellent communication skills in Hindi and English.

- Strong stakeholder management and coordination abilities.

- Positive knowledge of core banking systems, banking products, and operational processes.

- Ability to conduct root cause analysis and present findings effectively.

- Strong customer service orientation and problem-solving skills.

Educational Qualification

- Graduate (Mandatory)

- Hindi Speaking Skills Preferred

Preferred Candidate Profile

- Age Band: 27–35 Years

- Prior experience in Non-Individual Onboarding within Banking Operations preferred.

- Ability to manage multiple stakeholders and work in a fast-paced environment.

Why Join the Organisation

- Opportunity to work with a large-scale National Processing Centre handling PAN India operations.

- Exposure to complex Non-Individual Customer Onboarding processes.

- Collaborative work environment with cross-functional stakeholder interaction.

- Strong learning and career growth opportunities within Banking Operations.

- Prospect to contribute to process improvement and operational excellence initiatives.

How to Apply

Email your resume to: [email protected]

Subject Line: Application for Deputy Manager / Manager – Non-Individual Onboarding (NPC Chennai)

WhatsApp for Queries: (phone hidden)

Regards

Utprerika Srivastava

Lead HR Manager

Staffiaa Services

About Company

Welcome to Staffiaa – where your BFSI career aspirations meet limitless opportunities!!!

Led by dynamic women entrepreneurs, we're more than just a recruitment platform – we're your dedicated partner in unlocking your full potential.

With our innovative referral hiring model and AI-driven processes, we connect you with exclusive job opportunities tailored to your skills and aspirations.

Join us in revolutionizing the BFSI industry and take the first step towards a fulfilling career today!

📌 Manager – OPERATIONS (Chennai)
🏢 the Organisation
📍 Chennai