To direct, control and supervise the support services at branch level to facilitate its success. Ensure free flow of communication and efficient use of resources throughout branches and play vital role for sourcing properties, handover to business, ensuring smooth functioning of day-to-day operations at branches including branches opening, security, housekeeping, employee welfare and smooth flow of other amenities. Essentially looking after implementation of necessary measures and policies at branch level in different capacities for administration and cost control to do its work.Duties and Responsibilities
- PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
? Infrastructure
?
Property
Sourcing
? Documentation – Legal Report & Lease Deed
?
Landlord
Scope of Works
?
Furnishing
Works
? Handover to Business
?
General
Administration
?
Branch
Maintenance
?
Workstation
Allocation
?
General Stationery
Procurement and Issuance
?
Branches Petty
Cash
?
Vendor
Management
? Identification of suitable vendors
?
Fetching
Quotes and negotiations
?
Vendor Code
Creation
?
Annual Maintenance
Contracts
?
Service Level
Agreements
?
Facilities
Management
?
Monitoring House Keeping
Services
?
Serving
Month end snacks
? Deployment of Coffee Day Machine & Micro Oven as per metrics
? Repair & Maintenance
? Furniture & Equipment Repairs
?
Periodic General
Services for critical equipment
?
Security
Management
? Deployment of Security Guards
? Monitoring CCTV & IAS
?
People
Management
? Team Orientation & Team Development
- MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
- Seat Shortage Issues
- Employee Parking issues – Insufficient Parking Space and Improper Parking
- Customer Parking issues & Police Complaints
- Customer nuisance & easy access to working areas
- Vendor Support on Critical Equipment failure & resolutions
- Landlord’s GST rental payments
- Vendor Bill Payments – Huge delay in payments & abrupt blockage of vendor codes by PE team
- No proper communication from HO on vendor payments and Purchase Order Generations
- Petty Cash Reimbursements
- IT Team Support on branch network & printer issues
- Labour officials visits & legal notices
- Electricity failure & complaints
- Courier dispatch, delay in delivery & non-delivery issues
- DECISIONS
(Key decisions taken by job holder at his/her end)
- Suitable New Properties identification, shortlist and recommend
- Recent Property Layout Modifications
- Additional furnishing works at new sites
- Additional Seats creation in existing premises
- Local Purchase using petty cash
- Electricity charges payment through landlords
- Housekeeping & Security manpower replacements & work schedule
- Housekeeping & Security Agencies Changing
- Non-PO Repair & Maintenance works through petty cash
- Branches requirements indent raising to concern teams / SPOC
- General Stationery Procurement through work store
- Local Vendor Identification and finalization
- Branches Closure & Open during emergency
- Branches Floor Access restriction to employees, third parties and customers
- Parking space allotment
- Asset Transfer to other locations and scrapping
- Shredding unwanted documents from branches
- INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)
Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
- Need to address Branch EmpRequired Qualifications and Experience
Educational Qualifications a) Qualifications
Master of Business Administration (or) Master of Commerce (or) Master Of Arts (or) Master of Public Administration (or) Commerce Graduate (or) Arts Graduate b) Work Experience