Role: ITIL Functional Consultant L3

Band: E 3.1

Experience: 7+ Years

Position Overview

Drive ITIL process standardization and innovation within large, complex IT ecosystems using HCL BigFix Service Management. This role is pivotal in enabling enterprise-wide ITSM transformation, leveraging automation, AI-driven insights, and industry best practices to deliver superior service experiences.

Key Responsibilities

ITIL Process Optimization: Design, standardize, and enhance ITIL processes across Incident, Problem, Change, Request, and Asset Management using HCL BigFix Service Management.

ITSM Implementation: Implement end-to-end ITSM leveraging HCL BigFix Service Management and its AI-powered automation.

Enterprise Integration: Responsible for integration design, including mapping of APIs, Entities, Fields, Transformation

Customer Success: Responsible for customer adoption, organizational change management and ensuring high customer satisfaction.

AI & Analytics Enablement: Implement CVA, Predictive Analytics, GenAI use cases across the ITIL processes.

Essential Requirements

Education: BE/B.Tech and MBA (IT/Operations)

Experience

Minimum 5 7 years in ITSM functional consulting, with 2-4 years experience in Application Administration or System Administration

Technical Expertise

Deep understanding of Enterprise IT tools landscape in various domains such Workplace, Datacenter, Network and Security.

Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, or Equivalent)

Hands-on experience with RESTful API and JSON for ITSM integrations

Basic scripting in Javascript or Python

Skills

Strong analytical, communication, and documentation skills.

Excellent English proficiency (written & verbal).

Customer-centric mindset with a focus on service excellence.

Certifications: ITIL Expert/Intermediate/Foundation.

Preferred: Exposure to AI-driven ITSM tools, automation frameworks,



and any scripting language.

(Posting).

Role: ITIL Functional Consultant L3Band: E 3.1Experience: 7+ YearsPosition OverviewDrive ITIL process standardization and innovation within large, complex IT ecosystems using HCL BigFix Service Management. This role is pivotal in enabling enterprise-wide ITSM transformation, leveraging automation, AI-driven insights, and industry best practices to deliver superior service experiences.Key ResponsibilitiesITIL Process Optimization: Design, standardize, and enhance ITIL processes across Incident, Problem, Change, Request, and Asset Management using HCL BigFix Service Management.ITSM Implementation: Implement end-to-end ITSM leveraging HCL BigFix Service Management and its AI-powered automation.Enterprise Integration: Responsible for integration design, including mapping of APIs, Entities, Fields, TransformationCustomer Success: Responsible for customer adoption, organizational change management and ensuring high customer satisfaction.AI & Analytics Enablement: Implement CVA, Predictive Analytics, GenAI use cases across the ITIL processes.Essential RequirementsEducation: BE/B.Tech and MBA (IT/Operations)Experience:Minimum 5 7 years in ITSM functional consulting, with 2-4 years experience in Application Administration or System AdministrationTechnical Expertise:Deep understanding of Enterprise IT tools landscape in various domains such Workplace, Datacenter, Network and Security.Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, or Equivalent)Hands-on experience with RESTful API and JSON for ITSM integrationsBasic scripting in Javascript or PythonSkills:Robust analytical, communication, and documentation skills.Excellent English proficiency (written & verbal).Customer-centric mindset with a focus on service excellence.Certifications: ITIL Expert/Intermediate/Foundation.Preferred: Exposure to AI-driven ITSM tools, automation frameworks, and any scripting language.

📌 Manager (Noida)
🏢 HCLTech
📍 Noida