- Managing all Mac devices with latest macOS & Security update

- Working on Azure AD for ID Creation & Security Group

Maintain.

- Providing technical support of both Hardware and software for

Apple products.

- Enrolling devices on JAMF manual Enrolment & Zero Touch

Enrolment.

- Mac JAMF console management machine and user permission.

- JAMF Inventory Maintenance & update the inventory depends upon user machine.

- Responsible for all Mac devices running in compliance as per company security policy.

- Diagnosis issues related to device enrolment, application access and resolution.

- Test the Beta Version MacOS with client related applications.

- Attend meetings with the Operation Team to identify continuous improvement opportunities and enhance the delivery of IT services to users.

- Co-ordination with Client and Operations teams during New

Application release.

- Ability and desire to conduct research and resolve tickets from the end user community for MAC device issues.

- Used Remedy program to track ticket progress and enter updates to have ongoing record of case activity till resolution is reached and ticket closed.

Requirements

- Provide excellent technical support and assistance to customers using Apple products.
- Respond to customer inquiries and resolve technical issues through phone, email, or chat support channels.
- Diagnose and troubleshoot software and hardware problems related to Apple devices, such as iPhones, iPads, and Mac computers.
- Guide customers through step-by-step solutions in a clear and concise manner.




- Document and track customer interactions and resolutions in a ticketing system or CRM software.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Stay up to date with the latest Apple product releases,

updates, and troubleshooting techniques.

- Continuously improve technical knowledge and customer service skills through training and self-learning.

Qualifications:

- High school diploma or equivalent; relevant certifications or technical qualifications are a plus.
- Proven experience in providing technical support for Apple products, preferably in a customer-facing role.
- In-depth knowledge of Apple operating systems (iOS,

macOS), hardware (iPhone, iPad, Mac), and software applications.

- Strong troubleshooting and problem-solving skills for both software and hardware issues.
- Excellent communication skills, both verbal and written,

with the ability to explain technical concepts to non-technical users.

- Patience and empathy when dealing with customers, ensuring a positive support experience.
- Ability to work well under pressure and manage multiple customer inquiries simultaneously.
- Familiarity with ticketing systems or CRM software to manage and track customer interactions.
- Availability to work flexible hours, including evenings,

weekends, and holidays, as necessary.

Perks

- Competitive salary and benefits package.- Opportunities for professional growth and career advancement.

- Training and certifications related to Apple products and technologies.
- Collaborative and supportive work environment.

📌 Mac Support Engineer (Ahmedabad)
🏢 Ridham Enterprise
📍 Ahmedabad