- 2-3 years of experience in IT operations, system administration, or technical support.
- Basic knowledge of virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms.
- Familiarity with both Linux and Windows environments.
- Understanding of networking concepts, including IP addressing, firewalls, and VPNs.
- Experience with ticketing systems (e.g., ServiceNow, Jira) for managing requests.
- Solid troubleshooting skills and keen attention to detail.
- Excellent written and verbal communication skills in English.
- Comfortable working remotely in an autonomous manner`
Bonus Points
- Experience with automation tools (e.g., Ansible, Terraform, PowerShell scripting).
- Familiarity with cloud environments such as AWS, Azure, or GCP.
- Prior experience supporting a Sales Engineering or similar technical team.