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Job purpose

- Help Customers with all Tech challenges faced while using the Product.
- Responsible to get the issues raised addressed to the core and Customers can be sent out Campaigns successfully, Access Report without any challenges.
- Educating Customers to ensure comfort in the usage of Product/Utility Duties and responsibilities.

Duties and Responsibilities

The primary responsibilities will involve.

- Focus approach to resolve Tech challenges faced by the Customer by Understanding

& responding to Customer queries/issues over, chat or email/ticketing system.

- Provide product training/demos to the Customers.
- Execute campaigns on behalf of our customers.
- Setup necessary configurations for our customers so that they use our product.
- Analyse and identify process changes or product enhancements required & suggest if any.
- Monitor internal alerts and raise alarms for critical issues.
- Be available at flexible shift timings for best Customer experience.

Qualifications include

- Education Graduation from a recognized university in any stream, IT stream will have priority.




- Specialized Knowledge Positive to have knowledge of Linux.
- Good knowledge about DNS.
- Good Knowledge about Networking and Protocol.
- Good Knowledge about the Mailing concept.
- Linux Trouble Shooting skills.
- Knowledge of JIRA, RestAPI,Zendesk,Freshdesk.

Skills

The candidate should have excellent spoken and written communication skills along with listening skills.

Microsoft Excel/ OpenOffice Calc, PowerPoint knowledge to draft and share reports.

Apart from above skills

- Warmth: Simple human kindness.
- Empathy: ability to sense what a customer needs or wants.
- Teamwork: An inclination toward ‘‘Let’s work together to make this happen’’
- Conscientiousness: Detail orientation, including an ability and willingness to follow through to completion
- Optimism: The ability to bounce back and to not internalize challenges.
- Enthusiasm, readiness to learn and grow as a person
- Analytical and problem-solving skills

📌 Technical Support (Bengaluru)
🏢 Acura Solution
📍 Bengaluru