This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region.
The Area Service
Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company.
2. REPORTING RELATIONSHIPS
Reporting to
Direct Reports
Divisional Manager (Service - Urbanite)
NIL
3. INTERACTION WITH STAKEHOLDERS
Internal
External
Direct
- Service Training team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D; team
- Network Development team
- Dealerships
- BAFL, Other financers
4. JOB REQUIREMENTS
Educational Qualifications
Essential: Any graduate from a premier institute.
Desired: B.E./B. Tech. in Electrical/ Electronics Engineering
Work Exp
Min: 3
Max: 8
Industry Specification
Preferably Automotive - 2W/3W/4W
Need for travel
High
75%
5. KEY COMPETENCIES
Technical/ Functional
- Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
Behavioural
- Continuously raise the bar
- Ensure results with speed
- Meet customer expectations
6. KEY RESPONSIBILITIES
Provide product quality feedback and interface with R&D;/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel 'Manpower'
Guide dealer team to establish/upgrade/maintain Service 'Infrastructure' in accordance with updated guidelines.
Establish, Sustain and Improve service 'Process' at dealerships for Better Customer Service Experience
Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
Readiness check for the Network under expansion.
Provide regular customer feedback on product and competition.
Warranty audit
Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
Candidate should be versatile to move to other locations if business demands
Candidate should know local language spoken in the region
📌 Area Service Manager, Kolkata (West Bengal)
🏢 Bajaj Auto
📍 West Bengal
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