:

We are looking for a reliable and detail-oriented Operations Analyst L2 Support to join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities.

Key Responsibilities:

- Ensure all scheduled jobs are running as per defined timelines and resolve any job failures.

- Monitor production support channels and ServiceNow tickets; ensure timely resolution or proper routing to the appropriate squad.

- Take ownership of L2 support issues and coordinate with relevant teams for resolution.

- Actively participate in month-end close activities to ensure smooth operations.

- Maintain effective communication with key end users and SMEs, especially during month-end critical dates.

- In case of any issues during month-end, gather key impact details such as:




- Materiality of the issue

- Impacted accounts

- Affected business processes

- Provide timely updates and escalations as needed to ensure minimal business disruption.

- Contribute to process improvements and documentation for recurring issues.

Requirements:

- Experience in L2 production support or IT operations, preferably within a financial or ERP workplace.

- Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow.

- Strong analytical and problem-solving skills.

- Excellent verbal and written communication skills for effective coordination with business and technical teams.

- Experience working in month-end close cycles or financial operations is a plus.

- Ability to work under pressure and manage priorities during critical periods.

📌 Production Support Analyst Finance Ops (Coimbatore)
🏢 PradeepIT Consulting Services
📍 Coimbatore