The L2 Application Support Consultant plays a crucial role in providing technical support for applications and systems to ensure smooth operations and customer satisfaction. They are responsible for investigating and resolving complex issues, collaborating with various teams, and maintaining documentation.
Detailed JD
Role: L2 Application Support ConsultantLocation: Mumbai/Pune/Bangalore/ChennaiExperience : 3 to 6 yearsWork Mode: Work from Office Notice period: Immediately or max 10 days.Domain - Production Support
- Provide technical support and troubleshooting for application issues
- Investigate and analyze complex problems, implementing effective solutions
- Collaborate with L1 support and development teams to escalate and resolve issues
- Ensure timely and effective communication with customers regarding support issues
- Perform root cause analysis and provide permanent solutions for recurring problems
- Contribute to the creation and maintenance of support documentation and knowledge base
- Participate in on-call support rotation and handle critical incidents
- Manage and prioritize support tickets and escalations
- Conduct regular system monitoring and performance optimization
- Participate in application deployment and release management processes
- Stay updated with the latest technologies and industry trends relevant to application support
- Assist in the training and mentorship of junior support staff
- Collaborate with cross-functional teams to improve overall system and application performance
- Contribute to the continuous improvement of support processes and procedures
- Adhere to SLAs and KPIs related to application support and incident management
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in application support or related technical roles
- Strong knowledge of SQL and database management
- Proficiency in UNIX/Linux environments and scripting languages
- Excellent problem-solving and analytical abilities
- Solid understanding of ITIL framework and incident management processes
- Experience with enterprise application monitoring and alerting tools
- Solid communication and customer service skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Knowledge of software deployment and release management processes
- Familiarity with IT service management (ITSM) tools
- Certifications such as ITIL, CompTIA, or Microsoft are a plus
- Ability to work effectively in a team and independently with minimal supervision
- Flexibility to participate in on-call rotations and off-hours support as needed
- Desire to continuously learn and adapt to new technologies and tools
📌 Application Support Consultant (Mumbai)
🏢 Tuitions Tree
📍 Mumbai
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