Client Relationship Management

- Serve as the primary point of contact for key clients, ensuring long-term satisfaction and retention.

- Build and maintain strong, trust-based relationships with client stakeholders, including technical and business teams.

- Understand clients' business goals, technical requirements, and challenges to recommend appropriate solutions.

Account Growth & Strategy

- Identify opportunities for upselling, cross selling, and current solution adoption within existing accounts.

- Develop and execute strategic account plans to meet revenue and growth targets.

- Conduct periodic business reviews with clients to ensure continuous value delivery.

Project Coordination & Delivery Oversight

- Collaborate closely with internal engineering, product, and delivery teams to ensure successful project execution.

- Translate client needs into actionable technical requirements for development teams.

- Monitor project progress, address issues proactively, and ensure timely delivery of milestones.

Technical Understanding

- Leverage software development knowledge to engage in technical discussions with clients and internal teams.

- Provide insights on feasibility, timelines, technology stacks, and solution architectures when required.

- Act as a bridge between technical and non‑technical stakeholders.

Issue Resolution & Support





- Handle escalations efficiently and ensure quick resolution of client concerns.

- Provide ongoing post‑delivery support and ensure continuous alignment with client expectations.

Requirements

Technical Skills

- Bachelor’s/Master’s degree in Computer Science, IT, Engineering, or related field.

- Minimum 5 years of experience in software development or technical account management roles.

- Solid understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile apps), and agile methodologies.

- Ability to translate complex technical concepts into understandable business language.

Soft Skills

- Excellent communication and presentation abilities.

- Strong negotiation, client management, and interpersonal skills.

- Proven ability to manage multiple accounts and priorities simultaneously.

- Analytical mindset with strong problem-solving skills.

Preferred Qualifications

- Prior experience in IT services, SaaS, or product-based environments.

- Experience dealing with enterprise-level clients.

- Understanding of project management tools and CRM platforms.

Benefits

- Opportunity to work closely with top-tier clients and cutting-edge technology teams.

- Collaborative, innovative, and growth-driven environment.

- Competitive compensation and performance-based incentives.

📌 Key Account Manager (Pune)
🏢 nCircle Tech
📍 Pune