- Technical Support: Provide first-level support to resolve customer issues via email, chat, remote access and phone.
- Issue Diagnosis: Troubleshoot and diagnose software issues and check environmental issues which is causing smooth functioning of application.
- Documentation: Record, track, and document support requests and resolutions using the tracking sheet system.
- Escalation: Escalate unresolved issues to senior engineers or relevant teams.
- Knowledge Sharing: Assist in creating and maintaining technical documentation and FAQs.
- Training: Support internal staff with basic training and application usage guidance.
Qualifications and Skills
- Education: Bachelor’s degree / MSC BSC in Computers / Information
Technology.
Technical Knowledge
- Basic understanding of operating systems (Windows, Linux, macOS).
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Knowledge of SQL / Sqlite Database.
- Knowledge of PLC / Controller / SCADA etc will be an added advantage.
- Knowledge of .net will be an added advantage.
Soft Skills
- Solid communication and interpersonal skills.
- Excellent problem-solving and analytical thinking.
- Ability to work collaboratively in a team environment.
- Customer-oriented mindset.
📌 Junior Support Engineer (Mumbai)
🏢 Acura Solution
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.