As a Junior Officer - Customer Service, you will assist in implementing and monitoring customer service standards across BKJ Airport locations. This entry-level role focuses on supporting customer experience initiatives, gathering feedback, and ensuring adherence to hospitality protocols. Candidates with a background in hospitality or customer service are encouraged to apply.
Key Responsibilities
Customer Service Support
- Assist in maintaining customer service standards across airport locations.
- Collaborate with teams to address customer concerns and enhance passenger satisfaction.
- Support the implementation of customer delight initiatives.
Feedback Collection and Analysis
- Gather customer feedback during site visits and through regular reporting mechanisms.
- Assist in preparing reports on service quality and performance metrics for review.
Training Support
- Support training sessions and workshops for on-ground staff to ensure consistent service delivery.
- Provide input on areas for improvement based on observations and feedback.
Audit and Compliance Assistance
- Participate in customer service audits to ensure adherence to SOPs and hospitality standards.
- Document and share findings with the senior team for actionable improvements.
Administrative Tasks
- Maintain records of customer feedback, training sessions, and service audits.
- Support the preparation of communication materials for customer service updates and initiatives.
Requirements
Requirements
Educational Qualifications
- Bachelor’s degree in Hospitality, Tourism, or Business Administration.
Experience
- 0-2 years of experience in customer service or hospitality. Internships in similar fields are a plus.
Skills and Competencies
- Strong communication and interpersonal skills.
- Customer-focused mindset with problem-solving abilities.
- Basic analytical skills to compile and interpret feedback and data.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Willingness to travel occasionally for audits and training support.
Perks
Benefits
- Competitive Salary: Industry-standard compensation for entry-level roles.
- Professional Growth: Opportunities for learning, development, and career advancement.
- Dynamic Work Environment: Work with a collaborative team committed to service excellence.
- Comprehensive Benefits: Health insurance and wellness programs.
- Work-Life Balance: Supportive policies for personal and professional well-being.