:

– Junior Operation Engineer

Position: Junior Operation Engineer

Experience: 2–4 Years

Location: Sanpada, Navi Mumbai.

Employment Type: Full-Time

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Role Overview

We are looking for a Junior Operation Engineer who can ensure the smooth functioning of our IT infrastructure, including internal servers (Synology), PBX systems, networking, and hardware/software troubleshooting. The ideal candidate should be a quick learner, adaptable, and ready to step up during critical (Code Red) situations to minimize downtime and ensure business continuity.

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Key Responsibilities

● Manage and monitor internal Synology servers including storage, backup, and user access.

● Handle PBX system operations – configuration, troubleshooting, and user support.

● Provide first and second-level support for hardware and software issues (desktops, laptops, peripherals, OS).

● Troubleshoot and maintain network components (LAN, WAN, switches, routers, firewalls).

● Perform regular system health checks and ensure proactive maintenance.

● Collaborate with internal teams to ensure uptime and quick resolution of technical issues.

● Participate in Code Red situations (critical incidents) and act swiftly to resolve issues.

● Document incidents, resolutions, and processes for knowledge sharing.

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Good-to-Have Skills:





● Experience in call center setup (PBX/VoIP integration, CRM connectivity, IVR setup).

● Familiarity with cloud telephony and ticketing systems.

● Basic scripting knowledge for automation (PowerShell, Bash, or Python).

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Required Skills & Qualifications:

● 2–4 years of hands-on experience in IT operations or system administration.

● Strong knowledge of Windows/Linux OS, networking protocols (TCP/IP, DHCP, DNS), and PBX systems.

● Good troubleshooting skills for both hardware and software issues.

● Experience with Synology NAS or similar storage systems.

● Strong problem-solving attitude with ability to work under pressure.

● Excellent communication skills and a team-first mindset.

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Behavioral Traits

● Adaptability: Quickly learn and adjust to new tools and technologies.

● Reliability: Available during critical business situations (Code Red).

● Proactive: Ability to identify and resolve issues before they escalate.

● Ownership: Takes accountability and drives issues to closure.

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Why Join Us?

● Opportunity to work on a diverse set of IT operations – from servers to networking to PBX.

● Be part of a rapid-paced, dynamic environment with growth potential.

● Hands-on exposure to enterprise-grade systems and call center operations.

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📌 Jr.Operation Engineer (Navi Mumbai)
🏢 Acura Solution
📍 Navi Mumbai