This is Sushant Pednekar - An Executive Search Professional.Source Solution Inc. is a reputed Executive Search Professional Consultancy Head Quartered in Mumbai, and caters to varied clients across industries & Across functions In the Executive Search space we have built up a reputable client base of large and medium corporate clientele from Banking, Financial Institutions, Telecom, FMCG, ITES, Market Research, etc.
Job Role:
- Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.
- Provides general advice and information to external customers regarding specific aspects of services, shipping solutions & requirements.
- Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas,
advising the Customer on the action to be taken and timeframe.
- Supports the achievement of required service levels and total customer satisfaction.
- A positive attitude dealing with people.
- Capable of working independently and having responsibility as an individual.
Qualifications
Qualification : HSC Passed or Graduate Freshers / Even experience candidates are welcome
Soft skills
- Good organization and time management skills
- Valuable communication skills in all forms including written, oral, email, telephone and presentation
- Good interpersonal and relationship-management skills
- Team player
- Organizational skills
Behaviors
- Enthusiastic
- Willingness to learn (very important)
- Willingness to either lead a project or work in a team and get the job done
- Results-focused rather than effort-focused
- Possess drive, motivation and acute attention to detail.
Additional Information
All your information will be kept confidential according to EEO guidelines.
📌 Job opportunity for Customer Service Associate (Pune)
🏢 Source Solution
📍 Pune
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