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> We are looking for a Female candidate to handle the profile below. She can be from the shipping lines background or freight background.
>
> Key Responsibilities:
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> Ø Make outbound calls to prospective clients and explain freight forwarding services.
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> Ø Handle inbound inquiries regarding shipping options, pricing, and transit times.
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> Ø Generate and qualify leads, and schedule meetings for the sales team.
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> Ø Maintain up-to-date knowledge of international shipping regulations, customs procedures, and freight rates.
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> Ø Follow up with clients to ensure satisfaction and encourage repeat business.
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> Ø Coordinate with internal departments for cargo movement updates and customer support.
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> Ø Maintain and update CRM systems with call details and customer feedback.
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> Skills:
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> Ø Solid verbal communication and written skills
>




> Ø Familiarity with freight forwarding terminology and logistics operations
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> Ø Customer relationship management (CRM) software proficiency
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> Ø Ability to work under pressure and meet sales targets
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> Ø Knowledge of Incoterms, shipping documentation (e.g., BL, AWB), and customs procedures
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> Ø Bilingual or multilingual abilities (optional but preferred)
>
> Experience:
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> Ø 1–3 years in a telecalling or customer service role within logistics or freight forwarding
>
> Ø Familiarity with international trade routes and major ports/airports is a plus
>
> Work timings - 10am to 6pm and 3pm to 11pm. (Possibly Work from home).

📌 Job opening for Customer service executive (Mumbai)
🏢 Kaapro Management Solutions
📍 Mumbai